Explore our Managed System Support Services

Our customizable and flexible Managed services offering with the help of our partner, provides high-quality, efficient way of operating, maintaining and managing your systems. Whether it is Mission-critical databases, Cloud Infrastructure, Engineered systems, middleware or Applications, we have it covered for you. Our accomplished experts will ensure you have a secure , high-performing affordable system.

SUPPORT MODELS

  • Emergency Support
  • On-demand support
  • Business hour support
  • After hours and weekend/ holiday support
  • 24 x 7 x 365 support
  • On premise support

Supported Environments

  • Database
  • Big Data
  • Engineered Systems and Cloud at Customer
  • Middleware
  • COTS and Custom Applications
  • Cloud SaaS, IaaS, PaaS

Supported Technology and Products

BIG DATA

Hadoop
Mongo DB
Hive
Cassandra
Oracle NoSQL
HBase
Kafta
Mahout
Talend
Storm
Flume
Spark
Database Apache

ENGINEERED SYSTEMS & CLOUD at CUSTOMER

Exadata, Exalogic & Exalytics
Private Cloud Appliance and Cloud Machine
SPARC SuperCluster & MiniCluster
Oracle Big Data & Database Appliance
ZFS Storage Appliance
Zero Data Loss Recovery Appliance

DATABASES

MySQL Database
Microsoft SQL
Oracle

MIDDLEWARE

Identity & Access Management
Service Oriented Architecture
Content Management
Weblogic Administrator
Oracle BI – OBIEE, OBIA
Webcenter Portal

APPLICATIONS

Oracle E-Business Suite
PeopleSoft
JD Edwards
Workday

Proactive Monitoring

  • Periodic Health Checks
  • Applications and Database Optimization
  • Fast-Start Fallover Monitoring
  • Applications and Database Backup & Recovery

Periodic Maintenance

  • Performance Tuning of Applications, Database & Infrastructure
  • Cloning & Deployment of Patches
  • Integration with Third party software
  • Custom Bolt-on Application Development

Proficient Management

  • RAC Management & Logins Management
  • Server, Applications & Database Security ​
  • End-to-end Cloud Architecture Transition Management
  • Disaster Recovery

Personalised Reporting

  • Summarized and Detailed Utilization & Health Check Report containing information related to Memory, Performance, Processes, Table Spaces etc.
  • Risk Log and Issue Tracker

RESOURCE CENTER

Case Studies

United States Air Force case-study-1

United States Air Force

Acquisition Planning, Advisory Services and Program Management for Air Force Logistics Transformation.
City of Virginia Beach case-study-2

City of Virginia Beach

Upgrade of the existing Oracle ERP system to Release 12 & implementation of new modules in the Human Capital Managem

Our Approach

The iCollab Approach is a multi-phased approach that transcends three major phases – Shape, Transform and Deliver. Our approach is specifically designed with the understanding that “One size does not fit all”. While we believe that our customer’s business is unique, we also believe that several business functions’ best practices cut across industries and organizations, and that there exist high degrees of commonality for several functions. Our targeted outcome driven approach focuses on key principles and tenets

  • 1. Shape

    We align our approach to optimizing the business objectives and goals by spending time directly with the end-users . We take a human-centered design approach to drive business results. We also standardize essential operational data, processes, and business rules to significantly improve the customer’s ability to process and share information throughout the enterprise.

  • 2. Transform

    This is where we bring the design vision to life –  we simplify the complex business rules that complicates operations and causes expensive risk-filled solutions and inhibits performance improvement. We optimize the core end-to-end business process to eliminate non-value added activities which helps us achieve  significant improvements in the efficiency and effectiveness of the business operations.

  • 3. Realize

    We deploy an integrated Systems and Services rapidly and cost effectively with a focus on sound requirements management and comprehensive risk mitigation to achieve improved efficiency and effectiveness throughout the entire enterprise.

The iCollab Approach is intended to facilitate the application of the key principles and tenets in the context of a customer’s business objectives and goals, and realize significant gains in business efficiency, agility, and stability, while achieving strong return on investment.